Terms and Conditions

www.looker-studio.net

Last Updated: 18 March 2026

1. Parties and Scope of Agreement

These Terms and Conditions (“Agreement”) constitute a legally binding contract between Bensch Data Consulting UG, a limited liability company registered under German law, with its principal place of business in Nordrhein-Westfalen, Germany (“Service Provider,” “we,” “us,” or “our”), and the individual or legal entity accessing or purchasing services through the website www.looker-studio.net (“Client,” “you,” or “your”).

By accessing the website, registering an account, purchasing any product or service, or otherwise engaging with the Service Provider, the Client agrees to be fully bound by this Agreement in its entirety. If the Client does not agree to any provision of this Agreement, they must immediately cease use of the website and refrain from purchasing any service.

This Agreement governs the use of all services offered by the Service Provider, including but not limited to Looker Studio dashboard templates, data report build and fix services, consultation, and any other digital products or services made available now or in the future through the website.

2. Definitions

For the purposes of this Agreement, the following terms shall carry the meanings assigned to them herein:

“Templates” refers to pre-built, customisable Looker Studio dashboard files made available for purchase or download by the Service Provider.

“Services” refers to any bespoke work performed by the Service Provider, including but not limited to custom report builds, report fixes, data connection configurations, and advisory or consultation services.

“Digital Deliverables” refers to all electronically transmitted outputs, including Template access links, configuration files, documentation, and any other digital material provided to the Client.

“Third-Party Platforms” refers to external data sources and tools integrated with Looker Studio, including but not limited to Google Analytics, Google Ads, Salesforce, Shopify, HubSpot, Meta Ads, and any other platforms connected to the Client’s reports.

“Commercial Use” refers to use of Deliverables in a professional, commercial, or client-facing capacity, including use on behalf of the Client’s own customers or end users.

“Effective Date” refers to the date on which payment is confirmed and the Client receives access to the purchased product or service.

3. Services Offered

The Service Provider offers the following categories of services through www.looker-studio.net: (a) Looker Studio Dashboard Templates, which are pre-designed report templates

that Clients may copy and customise for their own use; (b) Custom Report Build Services, whereby the Service Provider creates a bespoke Looker Studio dashboard tailored to the Client’s specifications; (c) Report Fix Services, whereby the Service Provider diagnoses and resolves issues in existing Looker Studio reports; and (d) Consultation and advisory services related to data visualisation and business intelligence.

The Service Provider reserves the right to modify, suspend, expand, or discontinue any service offering at any time without prior notice. Such changes shall not affect orders already confirmed and paid at the time the change takes effect.

All services are delivered remotely and digitally. The Service Provider does not provide on-site services unless expressly agreed upon in a separate written agreement signed by both parties.

4. Commercial and Agency License for Templates

Upon purchasing a Template, the Client is granted a non-exclusive, non-transferable, worldwide, royalty-free Commercial License. This license permits the Client to: (a) copy the Template into their own Google account; (b) customise, adapt, and use the Template for their own internal business purposes; and (c) use the Template on behalf of their own clients, including multiple client accounts, without limitation as to the number of end-use deployments.

The Commercial License expressly prohibits the Client from: (a) reselling, sublicensing, redistributing, or transferring the original Template in its unmodified or minimally modified form to any third party; (b) offering the Template as a standalone product for download or purchase on any other platform or marketplace; (c) representing the Template as the Client’s own original creation for the purpose of sale or commercial exploitation.

The Service Provider retains full intellectual property rights, including all copyrights, in the original Template design, structure, and visual elements. The Client’s license is limited to use as described herein and does not constitute a transfer of ownership.

This license remains valid indefinitely unless terminated in accordance with the Refund and Termination provisions of this Agreement. In the event of a refund, the Commercial License is immediately and automatically revoked.

5. Ordering and Payment

All orders are placed through the website or through platforms authorised by the Service Provider (including freelance marketplaces). An order is considered confirmed upon receipt of full payment. The Service Provider does not offer credit facilities or deferred payment arrangements unless expressly agreed in writing.

Prices are displayed in the currency indicated on the website at the time of purchase. The Service Provider reserves the right to amend pricing at any time. Price changes shall not affect orders that have already been confirmed and paid.

The Client is responsible for ensuring that all information provided at the time of purchase, including email addresses and business details, is accurate and current. The Service Provider shall not be liable for any failure to deliver services resulting from incorrect information provided by the Client.

Where payment is made through a third-party payment processor, the Client agrees to that processor’s terms of service in addition to this Agreement. The Service Provider shall not be responsible for any errors, delays, or failures caused by third-party payment processors.

6. Delivery of Digital Deliverables

Upon confirmed payment, the Service Provider will deliver the relevant Digital Deliverables to the Client within the timeframe specified at the time of purchase. For Templates, delivery typically consists of a link or file granting the Client access to copy the Template within Google Looker Studio.

For custom services, delivery timelines will be communicated prior to or at the time of order placement. The Service Provider will make reasonable efforts to adhere to agreed timelines but shall not be held liable for minor delays caused by factors beyond its reasonable control.

Delivery is deemed complete when the Digital Deliverable is sent to the Client’s registered email address or made accessible through the platform used for the transaction. The Client is responsible for ensuring they can receive and access digital communications.

The Service Provider shall not be obligated to re-deliver content that the Client has failed to access due to incorrect contact details, spam filters, expired download links where the Client failed to act within a reasonable time, or other factors attributable to the Client.

7. Client Responsibilities and Obligations

The Client acknowledges that Looker Studio reports and Templates function in conjunction with Third-Party Platforms and data sources. The Client is solely responsible for ensuring they have valid accounts, appropriate permissions, and active subscriptions with all relevant Third-Party Platforms required to use the purchased Templates or Services.

Where the Client engages the Service Provider to build or fix a report, the Client agrees to provide timely access to the necessary data sources, specifications, and feedback required to complete the work. Delays attributable to the Client’s failure to provide required materials will not constitute a breach by the Service Provider and may affect delivery timelines.

The Client is solely responsible for the accuracy, completeness, and legality of the data they input into or connect to any Template or service. The Service Provider assumes no responsibility for any errors, inaccuracies, or unlawful data processing arising from the Client’s data or its sources.

The Client agrees not to use the Services or Deliverables for any unlawful purpose, including but not limited to processing personal data in violation of applicable data protection laws, engaging in fraudulent reporting, or any activity that infringes the rights of third parties.

8. Data Access and Confidentiality

The Service Provider operates exclusively through a copy-based delivery model for Templates. Clients copy the Template into their own Google account and connect their own data sources. The Service Provider does not obtain, retain, or require Editor or Owner access to the Client’s Google account, Looker Studio workspace, CRM, or any other platform in order to deliver Template products.

For custom build or fix services, should the Client choose to grant the Service Provider temporary access to their Looker Studio workspace or connected accounts for diagnostic or build purposes, such access shall be: (a) granted at the Client’s sole discretion; (b) limited to the minimum level necessary to complete the agreed task; and (c) revoked by the Client promptly upon completion of the service, and in no event later than seven (7) calendar days after delivery of the final work product.

The Service Provider treats all Client data and business information shared during a service

engagement as strictly confidential. The Service Provider will not disclose, sell, or otherwise share Client information with third parties except as required by applicable law.

The Client retains full ownership and control of their business data, datasets, and connected account credentials at all times. Nothing in this Agreement shall be construed as transferring any data rights to the Service Provider.

9. Third-Party Platform Dependency and Disclaimer

All Templates and custom reports delivered by the Service Provider are designed for use within Google Looker Studio and depend upon integrations with various Third-Party Platforms, including but not limited to Google Analytics 4, Google Ads, Google Search Console, Salesforce, Shopify, HubSpot, Meta Ads Manager, and other data connectors.

The Client acknowledges and agrees that the functionality of any Template or report may be materially affected by changes made by Third-Party Platforms to their APIs, data schemas, connector protocols, authentication requirements, or terms of service. Such changes are entirely outside the Service Provider’s control.

The Service Provider expressly disclaims all liability for any breakage, data unavailability, display errors, or report malfunctions arising directly or indirectly from updates, deprecations, outages, or policy changes implemented by any Third-Party Platform. This disclaimer applies regardless of whether such changes occur before or after delivery of the service.

In the event that a Template or custom report ceases to function correctly due to a Third-Party Platform change, the Service Provider may, at its sole discretion, offer repair or update services at its then-current rates. Such repair services are not included within the original purchase price unless expressly stated.

The Client is encouraged to maintain awareness of announcements from Third-Party Platforms regarding API or connector changes and to proactively contact the Service Provider for remediation assistance.

10. Refund Policy

The Service Provider offers a 100% money-back guarantee on all products and services, subject to the terms and conditions set out in this section. Refund requests must be submitted in writing within thirty (30) calendar days of the Effective Date.

To submit a refund request, the Client must contact the Service Provider via the official communication channel used for the transaction, stating the reason for the request and providing any relevant supporting information. The Service Provider reserves the right to request additional information in order to evaluate the request.

Refund requests will be evaluated in good faith. The Service Provider will process approved refunds within a reasonable period, not to exceed fourteen (14) business days from approval.

Notwithstanding the foregoing, refunds will not be issued in the following circumstances: (a) where the Client has substantially used the service and the refund request is determined to be made in bad faith; (b) where the issue arises solely from Third-Party Platform changes or the Client’s own technical environment; (c) where the Client has failed to cooperate with reasonable diagnostic or resolution efforts offered by the Service Provider.

Upon the issuance of a refund for any Template purchase, the Client’s Commercial License is immediately and automatically revoked. The Client must permanently delete all copies of the Template, including any derivative works, from their accounts and systems. Continued

use of a Template following a refund constitutes a material breach of this Agreement and infringement of the Service Provider’s intellectual property rights, for which the Service Provider reserves all available legal remedies.

11. Intellectual Property Rights

All Templates, reports, visual designs, code, documentation, written content, and other creative works made available through www.looker-studio.net are the exclusive intellectual property of Bensch Data Consulting UG, protected by copyright and, where applicable, other intellectual property laws of the Federal Republic of Germany and applicable international conventions.

The purchase of any Template or service grants the Client a license to use the Deliverable in accordance with the terms of this Agreement. No purchase constitutes a transfer, assignment, or waiver of the Service Provider’s intellectual property rights.

The Client may not copy, reproduce, modify, create derivative works from, distribute, sell, sublicense, or otherwise exploit any content or materials provided by the Service Provider beyond the scope expressly permitted in this Agreement.

Where the Service Provider creates custom work for a Client (such as bespoke dashboards or reports), the intellectual property in the final Deliverable shall vest in the Client upon receipt of full payment, excluding any underlying templates, frameworks, or proprietary tools used by the Service Provider in the creation process, which shall remain the property of the Service Provider.

The Client grants the Service Provider a limited, non-exclusive license to use screenshots or non-sensitive visual representations of completed client work for portfolio and marketing purposes, unless the Client expressly withholds this consent in writing.

12. Acceptable Use Policy

The Client agrees to use the website, Templates, and Services only for lawful purposes and in a manner consistent with this Agreement. The following uses are strictly prohibited:

(a) Using any Template or service to create reports that misrepresent data or facilitate fraudulent business practices; (b) Attempting to reverse-engineer, decompile, or extract the underlying structure or code of any Template for the purpose of commercial redistribution; (c) Circumventing any access controls, payment mechanisms, or intellectual property protections implemented by the Service Provider; (d) Using the Services to process data that violates applicable privacy laws, including the General Data Protection Regulation (GDPR) or other applicable data protection legislation; (e) Engaging in any conduct that could damage the reputation or business interests of the Service Provider.

The Service Provider reserves the right to terminate access to any product or service, without refund, in the event of a material breach of this Acceptable Use Policy.

13. Limitation of Liability

To the maximum extent permitted by applicable law, the Service Provider’s total cumulative liability to the Client arising out of or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount paid by the Client for the specific product or service giving rise to the claim.

The Service Provider shall not be liable, under any circumstances, for any: (a) loss of profits,

revenue, or business; (b) loss of data or information; (c) indirect, incidental, special, consequential, or punitive damages; (d) damages arising from the Client’s reliance on the Services for critical business decisions; or (e) losses caused by interruptions or failures of Third-Party Platforms.

Nothing in this Agreement shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under German law or the laws of the European Union.

The Client acknowledges that the Services are provided as tools to support their own analysis and decision-making, and that the Service Provider makes no warranty that the outputs of any report or Template will be error-free, complete, or suitable for any specific commercial purpose.

14. Disclaimer of Warranties

The Services and Digital Deliverables are provided “as is” and “as available” without warranty of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by law, the Service Provider expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

The Service Provider does not warrant that: (a) the website or any service will be available on an uninterrupted or error-free basis; (b) any Template will remain fully functional following changes to Third-Party Platform APIs or Looker Studio’s own features; (c) data presented in reports will be free from inaccuracies arising from the Client’s own data sources; or (d) the Services will meet the Client’s specific requirements or expectations.

This disclaimer does not affect any statutory rights the Client may have under applicable consumer protection laws in Germany or the European Union that cannot be contractually waived.

15. Indemnification

The Client agrees to indemnify, defend, and hold harmless Bensch Data Consulting UG, its officers, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, penalties, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) the Client’s breach of any provision of this Agreement; (b) the Client’s misuse of any Template or Service; (c) any data processing activities conducted by the Client using the Deliverables in violation of applicable law; (d) any claim by a third party arising from the Client’s use of the Deliverables beyond the scope of the license granted herein; or (e) the Client’s violation of any third-party rights, including intellectual property rights.

The Service Provider shall promptly notify the Client of any such claim and may, at its discretion, participate in the defence of the claim at its own cost.

16. Privacy and Data Protection

The Service Provider processes personal data in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR) (EU) 2016/679 and the German Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG). The Service Provider’s Privacy Policy, published on www.looker-studio.net, governs the collection, use, and retention of personal data.

By using the website and Services, the Client acknowledges that they have read and understood the Privacy Policy. In the event of any conflict between this Agreement and the Privacy Policy with respect to data processing, the Privacy Policy shall prevail.

Where the Client shares personal data of third parties (such as their own customers’ data) with the Service Provider in the course of a service engagement, the Client warrants that they have a lawful basis for such sharing and that the processing is compliant with all applicable data protection laws. The Client shall be considered the data controller and the Service Provider shall act as a data processor with respect to such third-party data.

Where required by applicable law, the parties agree to execute a Data Processing Agreement (DPA) to formalise the terms of such processing. The Client may request a DPA from the Service Provider by written request.

17. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded from application to this Agreement.

Any dispute, controversy, or claim arising out of or in connection with this Agreement, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Nordrhein-Westfalen, Germany.

Notwithstanding the foregoing, nothing in this section shall prevent the Service Provider from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

For Clients located within the European Union who qualify as consumers under applicable EU consumer protection law, any mandatory consumer protection rights provided by the law of the Client’s country of residence shall not be affected by this governing law clause.

18. Dispute Resolution

In the event of any dispute arising from this Agreement, the parties agree to first attempt to resolve the matter through good-faith negotiation. Either party may initiate this process by sending written notice to the other describing the nature of the dispute and the relief sought.

If the dispute is not resolved through negotiation within thirty (30) calendar days of the written notice, either party may pursue their available legal remedies as provided under this Agreement and applicable law.

Clients who are consumers domiciled in the European Union are also entitled to use the European Commission’s Online Dispute Resolution (ODR) platform, accessible at ec.europa.eu/consumers/odr, for out-of-court dispute resolution.

The Service Provider is not obligated to participate in alternative dispute resolution before a consumer arbitration board unless required by applicable German law.

19. Amendments and Updates to This Agreement

The Service Provider reserves the right to amend, update, or replace this Agreement at any time. Any such changes will be published on the website at www.looker-studio.net with a revised effective date indicated at the top of the document.

The Client’s continued use of the website or Services following the publication of a revised Agreement constitutes acceptance of the amended terms. If the Client does not agree to the revised terms, they must cease use of the website and Services and may contact the Service Provider to discuss any active orders.

For material changes that significantly affect the Client’s rights, the Service Provider will make reasonable efforts to notify existing customers via email. However, it is the Client’s responsibility to periodically review this Agreement to stay informed of any updates.

Amendments to this Agreement by the Client are not valid unless expressly agreed to by the Service Provider in writing.

20. Termination

This Agreement remains in force for as long as the Client uses the website or Services or holds a valid license to use any Deliverable. Either party may terminate this Agreement by providing written notice to the other party.

The Service Provider may suspend or terminate the Client’s access to any product, service, or license immediately and without prior notice in the event of: (a) a material breach of this Agreement by the Client; (b) non-payment of amounts due; (c) conduct that the Service Provider reasonably determines to be fraudulent, abusive, or harmful; or (d) any use that violates applicable law.

Upon termination for any reason, the Client must immediately cease use of all Deliverables for which the license has been terminated, delete all copies of Templates and associated files from their accounts, and fulfil any outstanding payment obligations.

Sections of this Agreement that by their nature should survive termination shall do so, including but not limited to provisions relating to intellectual property, liability, indemnification, governing law, and confidentiality.

21. Force Majeure

Neither party shall be held liable for any failure or delay in the performance of its obligations under this Agreement to the extent that such failure or delay is caused by circumstances beyond that party’s reasonable control. Such circumstances include but are not limited to: acts of God, natural disasters, pandemic or epidemic, governmental actions, war, civil unrest, internet or telecommunications outages, cyberattacks, third-party service provider failures, or any other event that could not reasonably have been anticipated or prevented.

The affected party shall notify the other party in writing as soon as practicable upon becoming aware of a force majeure event and shall use reasonable endeavours to mitigate the impact of such event.

If a force majeure event continues for more than sixty (60) calendar days, either party may terminate this Agreement on written notice without liability, other than for amounts already due and paid.

22. Severability

If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by a competent court or authority, such provision shall be deemed severed from the remainder of this Agreement. The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.

Where a severed provision can be modified to make it lawful and enforceable while preserving the intent of the original provision, it shall be construed accordingly. Where such modification is not possible, the provision shall be removed and the remainder of the Agreement shall continue in full force and effect.

The parties acknowledge that this Agreement reflects the full balance of their agreement and that the removal or modification of one provision does not nullify the commercial purpose or validity of the Agreement as a whole.

23. Entire Agreement

This Agreement, together with the Service Provider’s Privacy Policy and any written order confirmation or project brief agreed between the parties, constitutes the entire agreement between the Client and the Service Provider with respect to the subject matter hereof, and supersedes all prior and contemporaneous understandings, representations, negotiations, and agreements, whether oral or written.

No oral representations, warranties, or statements made by the Service Provider or its representatives before or during the purchase process shall be deemed to form part of this Agreement unless reduced to writing and expressly incorporated herein.

Headings used throughout this Agreement are for convenience only and shall not affect the interpretation of any provision.

24. Notices

Any formal notice required or permitted under this Agreement shall be made in writing and delivered to the relevant party through the communication channel used for the transaction, or to such other address as the receiving party may designate in writing.

Notices sent by email shall be deemed received on the day of transmission, provided no non-delivery notification is received. Notices sent by post shall be deemed received within five (5) business days of dispatch within Germany, or ten (10) business days for international correspondence.

All Client communications regarding orders, refunds, or disputes should be directed to the Service Provider via the contact details provided on www.looker-studio.net. The Service Provider will use reasonable efforts to respond to all written enquiries within five (5) business days.

25. Effective Date and Acceptance

These Terms and Conditions were last updated on 18 March 2025 and are effective immediately upon publication. By accessing www.looker-studio.net, making a purchase, or otherwise engaging with the Service Provider’s products or services, the Client confirms that they have read, understood, and agree to be legally bound by this Agreement in its entirety.

If the Client is agreeing to these terms on behalf of a company, organisation, or other legal entity, they represent and warrant that they have the authority to bind that entity to this Agreement. In such case, the terms “Client” and “you” shall refer to that entity.

Questions or concerns regarding this Agreement may be directed to Bensch Data Consulting UG through the contact information available at www.looker-studio.net.